Monthly Archives: May 2012

It’s decaf, I swear!

Espresso | Ripple IT

This week I’m trying something radically different than my normal routine. I’m going to try to limit myself to one espresso, coffee, or similarly caffeinated drink per day. It’s a bold choice considering I haven’t gone more than a day without ingesting at least three (usually an Espresso in the morning, Americano in the afternoon, and some Earl Grey after dinner)… Read more »

Ripple Improvement Pairings

Less Meeting | Ripple IT

For a little over a two months now, Ripplers have been pairing off each week and brainstorming about ways to improve the efficiency of our processes. In addition, each pairing is assigned a particular client and asked to come up with at least one way to better their IT systems. It could be something as simple… Read more »

Latte Art Throwdown in Atlanta

Latte Art Throwdown | Ripple IT

That’s right! There’s a monthly competition in Atlanta where baristas from all over town (and sometimes beyond) get together, pitch in 5 dollars, and try their luck at pouring the best latte art. And from what we’ve observed, the Atlanta barista community knows how to throw a party. Sooo… latte art? Yep, if you’ve ever… Read more »

Positive IT

Rock'em Sock'em Robots | Ripple IT

There are a gazillion ways to promote your company through marketing campaigns. And like the modern US Presidential elections or the Cola Wars, these campaigns generally fall into two categories: positive and negative. The instinct to compare and contrast is great, and it’s not necessarily the wrong way to go. People need to know the… Read more »

Welcome to Managed IT Services

Please ring bell for Ripple

Managed IT is a term familiar to those companies who have it, and those which supply it. Outside of those groups, it might be a little vague as to what the whole “managed” part really means. I’ve come to relate it to staying at a great hotel (an experience I’ve had only a handful of… Read more »

Helping People, Not Computers

Being responsible for someone’s technical needs changes you. And it can be for the good or ill, depending on your temperament, threshold for stress, troubleshooting skills and, above all else, how you feel about people. Some IT folks become jaded after years of doing technical support. It could be because they’ve seen and heard the… Read more »