Posts By: Homer Bartlett

Cloud File Sharing for Business

Cloud File Sharing for Companies | IT Support

Over the last 5 years, as we helped our clients move their critical IT systems to the cloud, most ended up with a single server still in their office – the fileserver. Sharing files that you work on via local applications (QuickBooks, Microsoft Office, Adobe Creative Suite, etc.) is painful if your fileserver is in… Read more »

Software as a Service (SaaS) for Small Business

We often guide our small business customers to software as a service, such as Google Apps, AppRiver Hosted Exchange, Rackspace web hosting, even Adobe Creative Cloud. Paying monthly only for what you use makes a lot of sense for any business, but especially for small businesses that might go from 10 mailboxes to 13 in… Read more »

Losing Fat Versus Losing Weight

A fat cat

Most people in the US think they need to lose weight. But what they really need to lose is fat. Losing fat is the surest way to achieve what most folks really want, which is to look good in a bathing suit (or naked!). I promise this is about business, stick with me. Unfortunately, most… Read more »

Living in the Real World is Hard Work

Atlanta Tech Village | IT Support | Atlanta GA

Way to state the obvious, huh? Let me elaborate. Something I notice often these days, maybe because I have children of elementary school age who spend WAY too much time glued to a laptop or iPad screen, is the big difference between how quickly and easily things can be done and undone in the digital… Read more »

Google Chromebook – Just Another Netbook?

Samsung Chromebook review by Ripple IT Support

You’ve likely heard of Google Chromebooks already, but if you haven’t you can think of them as netbooks designed to run pretty much nothing but a web browser. That’s simplistic, I know, they can do more than that, but I think that is the key to their utility now and their feasibility for businesses into… Read more »

Why You Should Use a Password Manager

Security | Ripple IT

We’ve talked before about the benefits of using a password manager for keeping track of your passwords. Perhaps the most important reason, that we didn’t get into much before, is how much easier it makes it to use unique and obscure passwords for everything. If you don’t need to worry about memorability you are more… Read more »

Beware Scam Invoices

We’ve seen plenty of fake “renew your domain before it’s too late” letters sent to clients over the years. Busy business people who don’t know or can’t remember their domain registrar often mistakenly pay the invoice and next thing they know their domain has been transferred to the scammer company and if they’re lucky it… Read more »

The Emperor’s Customer Service Metrics for IT Support

Why metrix are BS - Ripple IT Support

Nearly every customer service company publishes or presents some metrics. Internally they display them, report on them, and use them for determining who is and isn’t doing their job. Externally they use them to show prospective clients how great their service is, and report them to existing clients so they know they’re getting what they’re… Read more »