Posts By: Joshua Flail

Welcome to Managed IT Services

Please ring bell for Ripple

Managed IT is a term familiar to those companies who have it, and those which supply it. Outside of those groups, it might be a little vague as to what the whole “managed” part really means. I’ve come to relate it to staying at a great hotel (an experience I’ve had only a handful of… Read more »

Coffee & IT: Our Atlanta Roots

Octane Coffee Latte | Ripple IT

Some people might wonder what a semi-automatic espresso machine is doing in the office of an IT company. The truth is, that silver beauty says as much about our values as a company as it does to our roots as an Atlanta startup. During Ripple’s formative years, Mike met Tony Riffel, a fellow transplant to… Read more »

Social Networking for Business: Yammer

Yammer | Ripple IT

Being in a Results-Only Work Environment company means that the lines of communication between coworkers must always be open, particularly when people are working both in and outside the office. Ripplers not only have to stay in communication with each other, but we’re always aiming to improve our processes for finding information and solving problems. Part of… Read more »

To the Bat.. err Ripplemobile!

The Ripple MINI Clubman

First, a rebrand with new logo and site design. Then, a billboard in Midtown, Atlanta. Now, the first Ripple-branded MINI® is on the road! You just might spot our field tech, Alfredo, driving this slick piece of modern machinery around town, but please hold off on getting him to come out until there’s a naturally… Read more »

Making IT Service More Human

More Human IT |Ripple IT

Marketing carries with it the baggage of being a one-way conversation. So, the question for those in the field becomes, “How do I make people aware of something without it seeming like a blatant ad?” For me, personally, I had always assumed that the key was dressing up promotion in flowery descriptions and big words…. Read more »

The Stages of IT Service: Part Three

IT Assessment Score

We’ve already talked about IT in the lean years (Part One), and discussed some of the more traditional options for startups and small companies (Part Two). So, this is where we get right down to what makes the most sense to us Ripplers. That is, providing IT services that are proactive about potential problems, upfront… Read more »

The Stages of IT: Part Two

Ripple Saves You Money

POST-STARTUP I.T. In Part One of The Stages of IT, we discussed the options for very small businesses and beginning startups. But what’s best for those companies that have made it past the lean years? Well, there are two traditional options:   Hire an IT technician that can be in the office all the time…. Read more »