Making IT Service More Human

Marketing carries with it the baggage of being a one-way conversation. So, the question for those in the field becomes, “How do I make people aware of something without it seeming like a blatant ad?” For me, personally, I had always assumed that the key was dressing up promotion in flowery descriptions and big words…. Read more »

The Stages of IT Service: Part Three

We’ve already talked about IT in the lean years (Part One), and discussed some of the more traditional options for startups and small companies (Part Two). So, this is where we get right down to what makes the most sense to us Ripplers. That is, providing IT services that are proactive about potential problems, upfront… Read more »

WiFi for Business

Eight to ten years ago many businesses added WiFi networks to their offices using what was ubiquitous at the time. Namely, inexpensive access points like the Linksys WAP54G (don’t take that the wrong way, it’s a great WAP and we still have love for this venerable old workhorse). Many people had similar devices installed at… Read more »

The Stages of IT: Part Two

POST-STARTUP I.T. In Part One of The Stages of IT, we discussed the options for very small businesses and beginning startups. But what’s best for those companies that have made it past the lean years? Well, there are two traditional options:   Hire an IT technician that can be in the office all the time…. Read more »

Ripple ♥’s Mac® & PC Networks

Not so long ago, it was rare to see Macs and PCs in the same office. Rarer still were those Macs that received decent IT support. It was a time when a lot of IT people were saying things like, “Real companies don’t use Apple®” and “Those are toys, not computers“. Thankfully, most are now… Read more »

The Stages of IT: Part One

WHY INVEST IN I.T.? This morning my roommate asked me, “So, why do these companies hire you guys? Don’t any of your clients have people that know about IT?” It’s a valid question if you’ve never been part of an office structure. But before I could start babbling at him about what Managed IT is,… Read more »

Using LastPass To Manage Passwords

A few months ago, I realized that being a marketing coordinator for Ripple requires signing up for a ton of sites and web apps. And all of those require user names and passwords. Passwords which should be unique to each site. Before my days in IT, I was blissfully ignorant of the dangers of repeating… Read more »

I Dream of Ripple

Last December, our boss, Mike Landman, introduced The Ripple Team to something he called a Dream Bond. After apologizing for the name, he handed out vouchers worth $500 to each Rippler and our significant others. In the past, our stocking stuffers have all been the latest tech innovations. But before we could boohoo about not… Read more »