Why Nice is The Killer IT Skill

When I started Ripple, it was in no small part because of the way IT people were acting. Busy, smug and secretive. So I set out to build an IT company with a culture of being nice, friendly and approachable. Pretty regularly people will say to me “well, that’s neat, but does it really matter?”… Read more »

How Small Business Should Think About Cloud Computing

I was interviewed for Smart Business Magazine a while back, and we discussed The Cloud. These were my thoughts: SBM: The cloud seems to be everywhere. What should businesses be thinking about? Is the cloud right for everyone? Me: The short answer is: Yes, it’s right for everyone. The long answer is: Maybe not right… Read more »

Ripple and ROWE

In June of 2010, I was asked by the ROWE honchos at GoROWE  to write on their blog a little bit of how Ripple became a ROWE. Here’s what I said… Let me put this out there: I am a Work Utopia guy. I want people to come to work and feel like it’s more… Read more »

Macs and PCs Living in Harmony

A while back our founder, Mike Landman, answered some questions for Smart Business Magazine about Macs in a PC world. Here’s that conversation.. SBM: How is it that Macs have gone from being the computer of choice only for graphic designers to becoming a popular choice for mainstream computer users in business? Well, Macs always had a… Read more »

Mac and PC Support With Microsoft Office 2011

Supporting Macs and PCs together has lots of challenges. One of the biggest has been that Microsoft email has been so different in each platform. Windows users have Outlook, the de facto standard (albeit not the most elegant), and Mac users have had Entourage – possibly one of the worst software crimes perpetrated on IT… Read more »

Are Managed Services Just Insurance?

When we talk to people about managed services we frequently hear something like this: “So we pay a little each month to ensure that we’re covered when something bad happens, rather than paying a lot when it happens. That’s basically insurance, right?”