Computer Warranties

We always recommend replacing computers every 3 years and maintaining a next business day (“NBD”) onsite repair warranty on them for those 3 years. It’s one of the core principles of successfully delivering managed services and IT support for small business. Why? On average roughly 1 in 5 laptops fail in the first 3 years… Read more »

Best Practices for Computer Life Cycles

I met with a new client the other day to deliver an assessment report. At the start of each new client relationship we evaluate their existing IT infrastructure and practices and deliver a report that serves as a baseline, from which we can measure our attempts to improve things. Reviewing the report with the client… Read more »

Firing Clients

The story about the JetBlue flight attendant who lost it after dealing with a rude passenger reminded me of an article I wrote in 2006. I think it still holds up. Firing Clients Sure. Why not? Seth Godin has a post about people being rude and disrespectful to airline staff. His question is: Should companies… Read more »

Shortchanging Yourself by Not Telling Your Story

We had a sales meeting a few years ago that we knew would be a little rushed, and in the interest of getting through everything we wanted to get through, we shortened our presentation. But we did it the wrong way – we cut out parts of our story. To keep the truth complete, you… Read more »

Mike Landman’s 7 Rules for Job Seekers

You are a product. Your resume and interview are your marketing. And a product has to differentiate itself to have a chance of being noticed and valued. It astonishes me to continually get the same generic resumes, the same attempt to prove diverse skills, and the same generic answers – that I must conclude are coming from the world of resume/interview advice. The prevailing theory seems to be “offend no one, never take your self out of contention.” Imagine that process recruiting for a sports team or a movie cast. Terrible. So I have my rules.

Ripple, ROWE, and Inc. Magazine

Inc. Magazine published an article about starting and running a business in Atlanta. In it, I’m quoted talking about how Ripple is a results-only work environment, or a ROWE. Today I’ve had a number of people ask me what that means. I thought maybe the best thing to do would be repost my previous post about Ripple and… Read more »

Windows Can Be User-Friendly, Too

Microsoft introduced the “Windows Experience Index” in Windows Vista and it continues in Windows 7. A computer’s score on this standard set of performance tests (processor, memory, graphics, and hard drive if you must know) gives you a good idea of how well that computer is going to perform, or how good your computing “experience” is going to be.