Features Matrix

Feature	Premier	Pro
Unlimited Human Support All plans 10 people minimum	$200 per person	$150 per person
Network Support, Unlimited	24 x 7	24 x 7
Server Support, Unlimited	24 x 7	24 x 7
Workstation Support, Unlimited 8:30-5:30	15-minute Response Guarantee	90-minute Response Guarantee
Software updates	X	X
Patch Management	X	X
Virus/malware protection	X	X
Email Spam and Virus filtering	X	X
Procurement	X	X
Asset Tracking	X	X
Business Reviews/Consulting	X	X
Server Backup - Cloud-based	X	X
Server backup - local	X	X
Server Software installs and upgrades	X	X
Vendor management	X	X
Handheld Setup	X	$50
Handheld Support	X	X
VPN Access	X	X
ExpressLane (™) Managed Network	Entire Network (Firewall, Switches, Wireless) provided and managed	Client-supplied
Workstation Setups	X	$300
Workstation Monitoring	X	X
Spare replacement switches and firewall	Entire network	-
Email mailbox archiving	X	X
Off-hours support	X	$200/incident
Flashback (™) Laptop Backup	X	$20
OfficeTalk (™) VoIP phone service	$35 per extension	$35 per extension