Humans First IT Service
We help people, not computers.
IT service is really about communication, and we’re not talking about programming languages. Companies are made up of individuals with a bevy of IT needs, concerns, and questions. These people have to get the support they need when they need it. How often they can call, or how long they can stay on the line aren’t things they should have to worry about. Ripple understands that. That’s why we provide unlimited support at every level of service. It’s a philosophy that guides us, and hopefully makes your work day a little less stressful.
The Essentials
Beyond Support™
Informed IT choices
1. Proactive Business Review
Twice a year, we sit down with you and go over your business in detail. We’ll review where things stand, talk about new technologies, and learn as much as we can about where your company is headed. Basically, the review helps us align your IT with your business. Because you know what they say about those that stand still.
2. Your very own IT Strategist
With Ripple, you get a real human that is looking out for your business from a high level. Sure, the twice yearly business review allows us to really dive deep into your company’s growing IT needs, but your Strategist is there whenever you might need them.
Preventing problems and safeguarding data
1. Round the clock Monitoring
Ripple monitors your network and servers all the time. When there’s a potential problem, we step in before it becomes big trouble. Whew.
2. Backed up, twice
The thing about backup software is (and we’re talking all backup software, here) it can fail. And that’s not okay. So, Ripple backs up your servers with two completely different technologies — just in case.
3. We bring the firewall
Part of your Ripple IT service is a hardened, managed firewall. We monitor and manage it, to keep out the goblins and goobledigook.
4. Spam and viruses begone
Spam blocking and virus protection is part of your service, and they’re fully managed. We’ll do the lists, updates, and installs. You just get back to those replies.
We handle the heavy lifting
1. Fun with vendors
There are a lot of IT-related things to manage: computer warranties, software licenses, internet service providers, wiring guys. We wrangle them all, and work on your behalf. That way, you can spend your day doing your work, and not juggling infrastructure.
2. Procurement…simplified.
When you need new computers, peripherals, and other gear, just let us know. We’ll put together recommendations and make the order. Already have a preferred vendor? Awesome. We don’t need to change that. But you could probably do without all the legwork. No sweat. We’re on it.
3. Software upgrades…included.
When your workstation or laptop needs a service pack, a Photoshop upgrade, or an Office install… that’s us. Sound easy? It is.
Unlimited support without headaches
1. Small teams trump big teams
They also trump teams of one. Smaller teams have the breadth of skills you need, without creating a dehumanizing call center. We think that’s pretty important, and you’ll probably agree.
2. Unlimited, and we mean it!
We don’t stress over the time spent helping you, and nobody on your end will get in trouble for calling us with a question. There’s no hourly billing, and no tricky “block time” to worry about. Just the support you need, when you need it.
The Add-ons
The Add-ons
So, what’s extra? As you can see, not a ton. But there are a few handy things you can add to beef up your Beyond Support IT plan.
1. Projects
Things like getting a new server, moving to a new location, and migrating to Google Apps are what we call projects. These cost extra. Maybe you’re thinking that this is where we stick it to you with secret charges or hourly bills. Nope, no catch here. Every project comes with a hard quote before we even get started. If something takes longer than we thought, well, that’s our problem, not yours.
2. Backup On The Go
Some companies have a lot of road warriors. These mobile men and women tend to store some pretty important files on their laptops, like demonstration videos and product photos. When something goes wrong out there, all heck can break loose. Our Flashback™ backup service provides backup for all your road warriors each and every time they connect to the net. So, there’ll be no big surprises at the next off-site presentation.
3. OfficeTalk™ VoIP Phone Service
Simply put, OfficeTalk is phone service in the cloud. It’s all-inclusive for one, low monthly fee. You’ll get a business class phone system, unlimited calls to the lower 48, complete Ripple technical support, and (of course) phones. What’s more, you won’t spend any time listening to muzak, or repeating account info to call center operators. All the tough stuff is our job.
4. Hosted Exchange
It is extactly what you’re thinking: Exchange without the Exchange server. That makes a lot of sense when you consider the cost of buying and mantaining an in-house server. Having Ripple host your Exchange gets rid of costly hardware and software fees, and keeps you connected to clients even when your own internet is down. Nifty.
5. Private Cloud Infrastructure
The Ripple Cloud is a great way to ditch some physical servers and get going with all the benefits of cloud computing. Just as with hosted exchange, having a private cloud infrastructure eliminates hardware, software, and maintanence fees associated with running an in-house server. Is it right for your business? Just might be.
