Posts Categorized: Small Business

Why Some Companies Are Scared To Go ROWE

ROWE | Ripple IT

Many companies are beginning to see the benefits of enacting a results-only policy, but there are still some that are either confused about the concept, or simply afraid of what ROWE might reveal about their employees and how they manage them. The most important aspect of a Results-Only Work Environment is the emphasis on personal responsibility. In… Read more »

Why Small Businesses Need IT Support

Sometimes IT is treated like secondary concern by small business owners who’ve recently made it through the lean, DIY startup years. They might see IT as an option rather than a necessity. But when the first meltdown occurs, like a server crashing or email going offline, owners begin to realize they need some kind of… Read more »

The Emperor’s Customer Service Metrics for IT Support

Why metrix are BS - Ripple IT Support

Nearly every customer service company publishes or presents some metrics. Internally they display them, report on them, and use them for determining who is and isn’t doing their job. Externally they use them to show prospective clients how great their service is, and report them to existing clients so they know they’re getting what they’re… Read more »

Microsoft Office Licensing

Microsoft Office | Ripple IT

Yes, we know the world is steadily moving to online office applications like Google Apps or Office 365, but some huge percentage of computer users still need or use Microsoft Office. Here are some licensing tips for business owners:   You cannot use Office Home & Student in any commercial, nonprofit, or revenue-generating activities. Nor… Read more »

Migrating to Google Apps

Ripple + Ignition A while back, our friends at ignition knew they wanted to improve their email and calendar system. At the time, they had a hybrid of hosted exchange and POP email, which made communication between their people a lot more complicated than it needed to be. After a lengthy discussion between our man… Read more »

Coffee & IT: Our Atlanta Roots

Octane Coffee Latte | Ripple IT

Some people might wonder what a semi-automatic espresso machine is doing in the office of an IT company. The truth is, that silver beauty says as much about our values as a company as it does to our roots as an Atlanta startup. During Ripple’s formative years, Mike met Tony Riffel, a fellow transplant to… Read more »

Social Networking for Business: Yammer

Yammer | Ripple IT

Being in a Results-Only Work Environment company means that the lines of communication between coworkers must always be open, particularly when people are working both in and outside the office. Ripplers not only have to stay in communication with each other, but we’re always aiming to improve our processes for finding information and solving problems. Part of… Read more »