Posts Categorized: Technology

Migrating to Google Apps

Ripple + Ignition A while back, our friends at ignition knew they wanted to improve their email and calendar system. At the time, they had a hybrid of hosted exchange and POP email, which made communication between their people a lot more complicated than it needed to be. After a lengthy discussion between our man… Read more »

OfficeTalk Phone Service

OfficeTalk | Phone Service | IT Support

Nearly every television commercial, tech magazine, and ad banner in the past year has been touting this “cloud” thing. Most of us get that the cloud is great way to listen to music, backup and store data, and collaborate on documents with faraway co-workers. But what many don’t know is that the cloud can eliminate a… Read more »

Technology for Technology’s Sake

Always ask "why?"

A couple of months ago I had a phone conversation with our partner rep at an Internet Service Provider (ISP) with whom we have had a long and happy relationship. Jack (not his real name) was trying to convince me of the value of cloud servers for our SMB clients, something this ISP now offers… Read more »

Backup everything.. twice!

Back everything up twice | Ripple IT

  Everybody knows that backing up your stuff is important. But how you backup files, and where you store them is equally as important. Accidents happen. Backups fail. It’s an inevitability, even for the bright minds at Pixar Animation Studios. Yep, it can happen to anyone, and at anytime… usually a pretty critical time. That’s why we… Read more »

(Not so) Stupid Siri Trick

Siri | Apple | iPhone

So you found an iPhone and being the honest responsible adult you are you want to get it back to its owner, but the owner has (smartly) enabled the lock screen and you can’t get into it to find out who owns it. What to do? Siri to the rescue! She has a special Siri… Read more »

Twitter Passwords Leaked #dontpanic

Twitter | Passwords Leaked | Ripple IT Support

Hey all you users of that popular social media application that begins with a ‘T’ and ends with ‘witter’, we suggest you take the time today to make a password change. As mentioned here, over 50,000 Twitter accounts were compromised earlier this week when corresponding email addresses and passwords were posted to Pastebin. Fortunately, further investigation… Read more »

Ripple Improvement Pairings

Less Meeting | Ripple IT

For a little over a two months now, Ripplers have been pairing off each week and brainstorming about ways to improve the efficiency of our processes. In addition, each pairing is assigned a particular client and asked to come up with at least one way to better their IT systems. It could be something as simple… Read more »

Helping People, Not Computers

Being responsible for someone’s technical needs changes you. And it can be for the good or ill, depending on your temperament, threshold for stress, troubleshooting skills and, above all else, how you feel about people. Some IT folks become jaded after years of doing technical support. It could be because they’ve seen and heard the… Read more »