Case Study: DeMoss

Industry: Public Relations | Size: 20-25 Employees

DeMoss is a public relations agency located in Atlanta, Georgia that specializes in branding, media relations, marketing, advertising, crisis management, and digital strategy. They serve faith-based causes and organizations.


Before Ripple

Before Ripple, DeMoss was reliant on a small IT company that they’d been with for several years. This company was then acquired by a larger IT service provider and employees at DeMoss noticed the quality of their IT service go downhill. They felt like a number, no longer being offered personal service.


Challenges

Switching to Mac
DeMoss switched over to Mac computers and discovered their former IT provider was not a Mac specialist and therefore were not well equipped to help them with many of the problems they faced. They needed more than just a “Mac guy,” but a team of Mac/PC specialists.

Scattered Account Manager
DeMoss experienced empty promises, incorrect bills and other issues due to an account manager that was not well organized and seemingly had too much on his plate.

Just a Number
The DeMoss team noticed a change in their IT support because their provider was consistently asking the same questions about basic information each time they called in. It was frustrating and time consuming for them to have to repeat information such as “what type of computer are you using.”


Solutions

Mac/PC Specialist
DeMoss was greeted by a team of Mac/PC experts when they came to Ripple. Knowing both Macs and PCs and their intricacies means nothing is lost in translation. Everyone gets support – and consulting, to help keep people productive.

Fully Managed IT Support
With the fully managed IT support, there is no run-around. Clients are assigned to a team of Ripplers that work with them directly and are easy to reach, whether it is solving issues remotely or on-site.

Human’s First
Ripple’s “small teams” approach serves DeMoss well. They get a breadth of skills, without becoming a number. With Ripple’s IT support, DeMoss gained more than an IT provider, but an IT partner to help them strategize and properly support their business as they grow.


Results

Increased Productivity
With fully managed IT support from Ripple, DeMoss employees are able to report problems, get solutions, and get back to work much faster than they could before. This allows people to focus on their work, not spend hours or days waiting for help.

Better Communication
Employees at DeMoss were assigned a team of Ripplers to support them. Having direct contact lets them get in touch with someone who can get them back to work quickly.

Forward Thinking
With a Ripple team, DeMoss has access to an IT Strategist that helps them make informed decisions to support their company’s growth in the future. The Ripple team communicates options for software, vendors, procurement strategies, mobile access and more. This lets DeMoss explore all of the options together before selecting the best fit for the company.


Testimonial

“Ripple is easy to contact, get on site, and they are always willing to jump in. They act as a partner, helping us think through how to improve our business through technology.” Rob Forrester, Chief Operating Officer

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